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Frequently Asked Questions
Can you make OEM/ODM?
Yes, we provide both OEM and ODM services to meet your specific requirements.
Do you offer sample service?
We supply samples of ready design and customized design to ensure the quality meets your expectations.
Can your products pass safety tests?
Our products comply with regulations globally, including EU/ASTM/ASNZS/SOR, etc.
Is the material environmental? Can you supply FSC material?
The raw materials we use are non-toxic, and we use water-based lacquer. FSC material is available upon request.
What is your delivery time?
The standard delivery time is approximately 50 to 90 days depending on the order size and requirements.
What is your product warranty policy?
We guarantee the product is qualified when the consumer receives it. If there is any question, please contact us with detailed information (pictures, batch code, etc.), and we will solve the problem quickly.
Trues Toys
