What kind of shipping do you offer and when can I receive my order?
We offer Express Shipping (DHL/UPS/FedEx/TNT) typically taking 3-9 days for delivery depending on the area. Sea shipment details can be provided upon request through our sales team.
Do you support mix and match for products?
Yes, we support mix and match orders. We also provide a One Stop Shopping Solution to help source products that might not be currently listed in our store.
Do you offer customization services like adding a logo?
Yes, we offer customization for logos, colors, designs, and packaging. Note that MOQ requirements vary based on the specific customization service requested.
How do you handle quality issues with shipped products?
If a quality issue occurs, please contact us within 14 days of receipt with photos identifying the problem. We will review and provide a suitable solution promptly.
What are your standard Trade Terms and Loading Ports?
We accept EXW, FOB, CNF, and CIF terms. Our primary loading ports are Shantou and Shenzhen.
What is the lead time for sending out goods?
For 1-5 Cartons, we ship within 5 days after receiving payment. Larger orders like 20GP or 40HQ typically take around 15 days.
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