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Frequently Asked Questions
Can you print with customized logo and package?
Yes, we do. Please provide your artwork and target quantity for our team to check requirements.
How long can I expect to get the sample?
It takes 2-3 days to prepare the sample and approximately 5 days for delivery. Sample costs are refundable after order confirmation when quantity exceeds the MOQ.
How can I obtain a price quote?
We usually quote within 24 hours of receiving an inquiry. For OEM requests, please provide size, quantity, and printing/packaging details for an accurate calculation.
What are the available payment terms?
We accept Trade Assurance, TT, and secure payments for both sample and regular orders.
What is the typical lead time for mass production?
Lead time depends on order quantity and season. We recommend starting inquiries at least two months before you plan to receive the products.
What are your standard delivery terms?
We accept EXW, FOB, and CIF terms. You may choose the option that is most convenient or cost-effective for your logistics.
Trues Toys
