1. What age is the Magic Star Sand suitable for?
This product is specifically designed for children in the 2 to 4 years age range, providing a safe and engaging sensory experience.
2. Is the sand material safe and environmentally friendly?
Yes, we use professional and certificated materials. We comply with FSC regulations for sustainable sourcing and conduct monthly safety tests via SGS.
3. What certifications does this product hold?
The product has achieved ASTM certification, ensuring it meets international safety standards for toys.
4. How long is the lead time for custom OEM/ODM orders?
For ODM or OEM orders, the typical production lead time is between 45 to 55 days, while stock items can be ready in 7-10 days.
5. Can I request a sample before placing a bulk order?
Yes, the sampling lead time is approximately 7-14 days depending on the specific requirements.
6. What happens if the product arrives damaged?
We guarantee quality. If there are broken parts, provide detailed photos and we will send replacements based on the actual condition of the items.